Best Hard Drive Recovery Services
Why Make use of a Hard Drive Recovery Service?
Your online business is dependent on the data. Without it, the final results might possibly be devastating. You likely perform regular backups or store it on RAID servers for redundancy. However, backups and redundancy fail from time to time. Hard drives, like every mechanisms with moving parts, break down after a while. Such as a lightbulb, they eventually should be replaced. Unforeseen accidents or disasters can wipe your hard drives, but it surely does not imply your data is gone forever.
Data might be retrieved through the technicians of hard drive recovery services, that may avert disaster for your online business. These companies work on the hard drives in cleanroom environments, repairing the device or salvaging data from even one of the damaged of disks.
Our Verdict & Recommendations
We selected Secure Data Recovery for our particular Top Ten Reviews Gold Award partially as a result of its superior cleanroom standards and great customer service. Right here is the only company which has a certified ISO 4 Class 10 cleanroom, so that it is the major lab that follows a stricter standard regarding the volume of allowable particulates within its cleanroom. Further, its customer service reps were helpful and provided consistent information across their many support channels (phone, email, live chat).
SalvageData Recovery earns the Top Ten Reviews Silver Award ready for its outstanding customer service and transparent process. Representatives got back in us within a timely manner and provided helpful, straightforward answers. SalvageData also lists certifications on its internet site ready for its cleanroom (ISO 5) and data security protocols (SOC 3), which provides further assurance to consumers about it service.
Fast turnaround times and verifiable, third-party security and privacy certifications launch Gillware Data Recovery into third place, and this also service is our pick to the Top Ten Reviews Bronze Award. It missed first or second place a result of the deficiency of a full cleanroom (it uses modular workstations instead) as well as a lower customer service consistency score.
What We Tested, What We Found
Customer Service Consistency
We evaluated each company's customer service, taking into account how consistent answers to our questions were derived from one of representative to an alternative, the service's turnaround a serious amounts of pricing. We put plenty of stock into this rating, because you certainly will entrust this company not simply with the equipment but your company's vital data.
We reached up to each of the companies on our list through their available support channels (phone, email, live chat should that option was available) anonymously posing the very same questions to view if we received consistent, straightforward answers.
Representatives that provided clear, direct answers to our questions (and did not attempt to sell us upon the service) were rated higher, whereas services that sidestepped questions, gave contradictory answers or were generally unhelpful received lower scores.
Multiple customer service reps gave us contradictory answers. Many avoided answering our questions and, instead, boasted relating to the service's more features. When confronted in that, they rarely admitted they did not understand the answer and after that transferred us a caring people who did know. Additionally, many our emails went unanswered.
Confirming Practices & Procedures
Section of transparency for the hard drive recovery service involves proving that this indeed possesses the required certifications to demonstrate it truly is very effective at safely and securely performing data recovery for clients.
We awarded additional points to companies that received these certifications from credible, third-party organizations, such because the International Organization for Standardization (ISO) and also the American Institute of Certified Public Accountants. The two main certifications we looked for are, one, an ISO-certified cleanroom, and ; two, service organization control (SOC) reports issued from your SSAE 16 audit (Statements on Standards for Attestation Agreements) that verify the service – during this case, the hard drive recovery service – has controls and processes available that protect the safety and confidentiality of shoppers and the data.
ISO cleanroom certification governs the maximum quantity of particulates allowed within a cleanroom. The commonest certification is ISO 5, which enables 100, 000 particulates per cubic meter, and also the better certification is surely an ISO Class 4 which enables only 10, 000 particulates per cubic meter. It’s important to stay the amount as low as they possibly can, as exposed hard drive platters are sensitive and contamination can end in irreparable damage. Many companies claim they meet these standards, but just a few provided the certification by your third party as well as the date when it was actually issued.
The next certification, SSAE 16, has about security and privacy auditing. There will be many kinds of this credential (including SOC 1, SOC 2, SOC3 reports) with no common consensus on that is better, so we credited a company for possessing any version. The sort of certification is considerable to clients which may have financial and also other private, sensitive particulars on their hard drives.